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auto;width:26px;height:26px;border-radius:50%;background:var(--surface-subtle);color:var(--text-secondary);font-size:11px;font-weight:600}.client-name[data-v-d54ec26a]{font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sk[data-v-d54ec26a]{display:block;border-radius:0;background:linear-gradient(90deg,var(--surface-subtle) 0%,var(--skeleton-sheen) 45%,var(--surface-subtle) 90%) 0 0 / 300% 100%;animation:sk-shimmer-d54ec26a 1.4s ease-in-out infinite}.sk-line[data-v-d54ec26a]{height:11px;margin-bottom:10px}.sk-title[data-v-d54ec26a]{height:18px;width:65%;margin-bottom:12px}@keyframes sk-shimmer-d54ec26a{0%{background-position:100% 0}to{background-position:0 0}}@media(max-width:720px){.page-body[data-v-d54ec26a]{padding:24px 16px 40px}.cards[data-v-d54ec26a]{grid-template-columns:1fr;grid-auto-rows:auto}.card-body[data-v-d54ec26a]{flex:none;max-height:none;overflow-y:visible}.fields[data-v-d54ec26a]{grid-template-columns:1fr;gap:0}.fields dt[data-v-d54ec26a]{padding-bottom:0}.fields dd[data-v-d54ec26a]{padding-top:0;padding-bottom:8px;font-weight:500}}.ticket[data-v-4b325010]{--bar-h: 53px;min-height:100dvh;display:flex;flex-direction:column}.i[data-v-4b325010]{width:18px;height:18px;flex:none}.i-sm[data-v-4b325010]{width:13px;height:13px}.sr-only[data-v-4b325010]{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.ticket-bar[data-v-4b325010]{position:sticky;top:0;z-index:3;display:flex;align-items:center;gap:14px;min-width:0;padding:12px 28px;background:color-mix(in srgb,var(--surface) 88%,transparent);backdrop-filter:blur(8px);border-bottom:1px solid var(--border)}.ticket-back[data-v-4b325010]{display:inline-flex;align-items:center;gap:7px;flex:none;color:var(--text-secondary);font-size:14px;text-decoration:none;transition:color .15s ease}.ticket-back[data-v-4b325010]:hover{color:var(--text)}.ticket-bar-context[data-v-4b325010]{display:flex;align-items:baseline;gap:8px;min-width:0;margin:0;padding-left:14px;border-left:1px solid var(--border);font-size:13.5px}.ticket-bar-number[data-v-4b325010]{flex:none;color:var(--text-secondary);font-variant-numeric:tabular-nums}.ticket-bar-subject[data-v-4b325010]{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-body[data-v-4b325010]{flex:1;width:100%;padding:28px 28px 48px}.head-top[data-v-4b325010]{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}.head-title[data-v-4b325010]{flex:1 1 460px;min-width:0}.head-meta[data-v-4b325010]{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.head-number[data-v-4b325010]{margin:0;color:var(--text-secondary);font-size:12px;font-weight:600;letter-spacing:1px;text-transform:uppercase}.head-title h1[data-v-4b325010]{font-family:var(--font-display);font-size:27px;font-weight:520;line-height:1.2;margin:6px 0 0;overflow-wrap:anywhere}.head-plan[data-v-4b325010]{flex:none}.head-pills[data-v-4b325010]{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.pill[data-v-4b325010]{display:inline-flex;align-items:center;gap:5px;border-radius:999px;font-size:12px;font-weight:600;line-height:1.35;padding:3px 9px;white-space:nowrap}.pill[data-tone=open][data-v-4b325010]{background:var(--tone-open-bg);color:var(--tone-open-fg)}.pill[data-tone=progress][data-v-4b325010]{background:var(--tone-progress-bg);color:var(--tone-progress-fg)}.pill[data-tone=waiting][data-v-4b325010]{background:var(--tone-waiting-bg);color:var(--tone-waiting-fg)}.pill[data-tone=attention][data-v-4b325010]{background:var(--tone-attention-bg);color:var(--tone-attention-fg)}.pill[data-tone=done][data-v-4b325010]{background:var(--tone-done-bg);color:var(--tone-done-fg)}.pill[data-tone=neutral][data-v-4b325010]{background:var(--tone-neutral-bg);color:var(--tone-neutral-fg)}.facts[data-v-4b325010]{display:flex;flex-wrap:wrap;gap:10px 32px;margin:18px 0 0;padding:14px 18px;background:var(--surface-subtle);border:1px solid var(--border);border-radius:var(--radius-field)}.fact[data-v-4b325010]{min-width:0}.facts dt[data-v-4b325010]{color:var(--text-secondary);font-size:11.5px;font-weight:600;letter-spacing:.6px;text-transform:uppercase}.facts dd[data-v-4b325010]{margin:2px 0 0;font-size:14px;overflow-wrap:anywhere}.banner[data-v-4b325010]{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:16px 0 0;padding:10px 14px;background:var(--tone-attention-bg);border-radius:var(--radius-field);color:var(--tone-attention-fg);font-size:13.5px}.banner-retry[data-v-4b325010]{background:none;border:1px solid currentColor;border-radius:999px;color:inherit;font:inherit;font-size:13px;font-weight:600;padding:3px 12px;cursor:pointer}.ticket-columns[data-v-4b325010]{display:grid;grid-template-columns:minmax(0,1fr) 356px;gap:24px;margin-top:26px;align-items:start}.col-main[data-v-4b325010]{min-width:0}.col-side[data-v-4b325010]{position:sticky;top:calc(var(--bar-h) + 20px);max-height:calc(100dvh - var(--bar-h) - 40px);overflow-y:auto;overscroll-behavior:contain}@media(max-width:980px){.ticket-columns[data-v-4b325010]{grid-template-columns:minmax(0,1fr)}.col-side[data-v-4b325010]{position:static;max-height:none;overflow:visible}}.tabs[data-v-4b325010]{display:flex;gap:4px;padding:4px;background:var(--surface-subtle);border:1px solid var(--border);border-radius:999px;overflow-x:auto}.tab[data-v-4b325010]{display:inline-flex;align-items:center;gap:7px;flex:none;background:none;border:none;border-radius:999px;color:var(--text-secondary);font:inherit;font-size:14px;padding:7px 14px;cursor:pointer;white-space:nowrap;transition:background-color .15s ease,color .15s ease}.tab[data-v-4b325010]:hover{color:var(--text)}.tab[aria-selected=true][data-v-4b325010]{background:color-mix(in srgb,var(--brand) 12%,var(--surface));color:var(--brand);font-weight:600}.tab-count[data-v-4b325010]{border-radius:999px;background:var(--tone-neutral-bg);color:var(--tone-neutral-fg);font-size:11.5px;font-weight:600;padding:1px 7px;font-variant-numeric:tabular-nums}.tab[aria-selected=true] .tab-count[data-v-4b325010]{background:var(--brand);color:var(--brand-on-contrast)}.panel[data-v-4b325010]{margin-top:18px}.thread[data-v-4b325010]{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.day[data-v-4b325010]{display:flex;align-items:center;gap:12px;margin:6px 0;color:var(--text-secondary);font-size:12px;font-weight:600;letter-spacing:.4px}.day[data-v-4b325010]:before,.day[data-v-4b325010]:after{content:"";flex:1;height:1px;background:var(--border)}.day span[data-v-4b325010]{flex:none;text-transform:capitalize}.msg[data-v-4b325010]{border-radius:var(--radius-card);padding:16px 18px}.msg-client[data-v-4b325010]{background:var(--surface);border:1px solid var(--border)}.msg-staff[data-v-4b325010]{background:color-mix(in srgb,var(--brand) 5%,var(--surface));border:1px solid color-mix(in srgb,var(--brand) 24%,var(--border))}.msg-head[data-v-4b325010]{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.avatar[data-v-4b325010]{width:32px;height:32px;flex:none;display:grid;place-items:center;background:var(--surface-subtle);border:1px solid var(--border);border-radius:50%;color:var(--text-secondary);font-size:11.5px;font-weight:600;letter-spacing:.3px}.avatar-staff[data-v-4b325010]{background:color-mix(in srgb,var(--brand) 11%,transparent);border-color:color-mix(in srgb,var(--brand) 28%,transparent);color:var(--brand)}.msg-author[data-v-4b325010]{font-size:14.5px;font-weight:600;overflow-wrap:anywhere}.msg-when[data-v-4b325010]{display:inline-flex;align-items:baseline;gap:4px;margin-left:auto;color:var(--text-secondary);font-size:12.5px;white-space:nowrap}.msg-age[data-v-4b325010]{color:var(--text-secondary)}.body-text[data-v-4b325010]{color:var(--text);font-size:14.5px;line-height:1.55;margin:12px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.composer[data-v-4b325010]{display:flex;flex-direction:column;gap:10px;margin-top:20px;padding:18px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:var(--shadow-raised)}.composer-head[data-v-4b325010]{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.composer-label[data-v-4b325010]{font-family:var(--font-display);font-size:17px;font-weight:520}.composer-hint[data-v-4b325010]{color:var(--text-secondary);font-size:12.5px;font-variant-numeric:tabular-nums;white-space:nowrap}.composer textarea[data-v-4b325010]{background:var(--field);border:1px solid var(--border);border-radius:var(--radius-field);color:var(--text);font:inherit;font-size:14.5px;line-height:1.55;padding:12px 14px;resize:vertical;transition:border-color .15s ease}.composer textarea[data-v-4b325010]:hover:not(:disabled){border-color:var(--border-strong)}.composer textarea[data-v-4b325010]:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 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16px}.btn-ghost[data-v-4b325010]:hover{border-color:var(--brand);color:var(--brand)}.btn-quiet[data-v-4b325010]{background:none;border:1px solid var(--border);color:var(--text-secondary);font-weight:500}.btn-quiet[data-v-4b325010]:hover{border-color:var(--border-strong);color:var(--text)}.form-error[data-v-4b325010]{color:var(--error);font-size:13px;margin:0}.cards[data-v-4b325010]{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}.card[data-v-4b325010]{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);padding:16px 18px}.card-report[data-v-4b325010]{box-shadow:var(--shadow-card)}.card-note[data-v-4b325010]{background:var(--surface-subtle);border-left:3px solid color-mix(in srgb,var(--warning) 55%,transparent)}.fields[data-v-4b325010]{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:6px 18px;margin:14px 0 0;padding-top:12px;border-top:1px solid var(--border)}.fields dt[data-v-4b325010]{color:var(--text-secondary);font-size:12.5px;line-height:1.5;padding-top:1px;white-space:nowrap}.fields dd[data-v-4b325010]{font-size:14px;line-height:1.5;margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.field-loose[data-v-4b325010]{grid-column:1 / -1;color:var(--text)}.empty[data-v-4b325010],.state-card[data-v-4b325010]{display:flex;flex-direction:column;align-items:center;gap:6px;padding:40px 24px;background:var(--surface);border:1px dashed var(--border);border-radius:var(--radius-card);text-align:center}.state-card[data-v-4b325010]{border-style:solid;gap:12px}.state-icon[data-v-4b325010]{display:grid;place-items:center;width:40px;height:40px;margin-bottom:4px;border-radius:50%;background:var(--surface-subtle);color:var(--text-secondary)}.state-icon .i[data-v-4b325010]{width:20px;height:20px}.empty-title[data-v-4b325010]{margin:0;font-family:var(--font-display);font-size:16px;font-weight:520}.empty-text[data-v-4b325010],.state-text[data-v-4b325010]{margin:0;color:var(--text-secondary);font-size:13.5px;max-width:46ch}.time[data-v-4b325010]{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-card);box-shadow:var(--shadow-card);padding:18px}.time-head[data-v-4b325010]{display:flex;align-items:center;justify-content:space-between;gap:12px}.time-head h2[data-v-4b325010]{font-family:var(--font-display);font-size:18px;font-weight:520;margin:0}.time-add[data-v-4b325010]{display:inline-flex;align-items:center;gap:5px;background:none;border:1px solid color-mix(in srgb,var(--brand) 40%,transparent);border-radius:var(--radius-control);color:var(--brand);font:inherit;font-size:13px;font-weight:600;padding:5px 11px;cursor:pointer;transition:border-color .15s ease,background-color .15s ease}.time-add[data-v-4b325010]:hover{border-color:var(--brand);background:color-mix(in srgb,var(--brand) 8%,transparent)}.total[data-v-4b325010]{display:flex;align-items:baseline;gap:8px;margin-top:14px;padding:14px 16px;background:var(--surface-subtle);border-radius:var(--radius-field)}.total-value[data-v-4b325010]{font-family:var(--font-display);font-size:32px;font-weight:520;line-height:1.05;font-variant-numeric:tabular-nums}.total-caption[data-v-4b325010]{color:var(--text-secondary);font-size:13px}.time-loading[data-v-4b325010]{display:flex;justify-content:center;padding:28px 0}.notice[data-v-4b325010]{display:flex;flex-direction:column;align-items:center;gap:4px;margin-top:14px;padding:20px 16px;background:var(--surface-subtle);border:1px dashed var(--border);border-radius:var(--radius-field);text-align:center}.notice p[data-v-4b325010]{margin:0;color:var(--text-secondary);font-size:13px;line-height:1.5}.notice-quiet[data-v-4b325010]{padding:16px}.entries[data-v-4b325010]{list-style:none;margin:14px 0 0;padding:0;display:flex;flex-direction:column;gap:8px}.entry[data-v-4b325010]{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-field);padding:11px 13px;transition:border-color .15s ease}.entry[data-v-4b325010]:hover{border-color:var(--border-strong)}.entry-top[data-v-4b325010]{display:flex;align-items:center;justify-content:space-between;gap:10px}.entry-duration[data-v-4b325010]{font-family:var(--font-display);font-size:17px;font-weight:550;font-variant-numeric:tabular-nums}.entry-meta[data-v-4b325010]{color:var(--text-secondary);font-size:12.5px;margin:5px 0 0}.entry-note[data-v-4b325010]{font-size:13px;line-height:1.45;margin:5px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.entry-actions[data-v-4b325010]{display:flex;gap:6px;margin-top:8px}.entry-actions button[data-v-4b325010]{background:none;border:none;border-radius:var(--radius-control);color:var(--text-secondary);font:inherit;font-size:12.5px;padding:3px 7px;margin-left:-7px;cursor:pointer;transition:color .15s ease,background-color .15s ease}.entry-actions button+button[data-v-4b325010]{margin-left:0}.entry-actions button[data-v-4b325010]:hover:not(:disabled){background:var(--surface-subtle);color:var(--text)}.entry-actions .entry-delete[data-v-4b325010]:hover:not(:disabled){background:var(--tone-attention-bg);color:var(--error)}.entry-actions button[data-v-4b325010]:disabled{cursor:default;opacity:.6}.time-form[data-v-4b325010]{display:flex;flex-direction:column;gap:10px;margin-top:14px;padding:14px;background:var(--surface-subtle);border:1px solid var(--border);border-radius:var(--radius-field)}.time-form h3[data-v-4b325010]{font-family:var(--font-display);font-size:15px;font-weight:550;margin:0}.time-form label[data-v-4b325010]{display:flex;flex-direction:column;gap:4px;color:var(--text-secondary);font-size:12.5px}.time-form input[data-v-4b325010],.time-form select[data-v-4b325010]{background:var(--field);border:1px solid var(--border);border-radius:var(--radius-field);color:var(--text);color-scheme:light;font:inherit;font-size:14px;padding:9px 12px;transition:border-color .15s ease}.time-form input[data-v-4b325010]:hover,.time-form select[data-v-4b325010]:hover{border-color:var(--border-strong)}.time-form input[data-v-4b325010]:focus,.time-form select[data-v-4b325010]:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--brand) 14%,transparent)}.time-form-row[data-v-4b325010]{display:flex;align-items:flex-end;gap:14px}.time-form-row>label[data-v-4b325010]:first-child{flex:1}.time-form-check[data-v-4b325010]{flex-direction:row!important;align-items:center;gap:8px!important;padding-bottom:10px}.time-form-check 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